Refund policy
At Saminton, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Eligibility for returns
For the United States, to be eligible for a voluntary return under this policy, the item must be unused, unworn, unwashed, and in the same condition in which you received it. It must also be in its original packaging, with any tags, accessories, manuals, and other included materials. You must provide your order number or another reasonable proof of purchase.
For customers in the United Kingdom, most online consumers have a statutory right to cancel an order within 14 days after receiving the goods, then a further 14 days to send them back. The customer generally does not need to give a reason. Saminton will refund the returned goods and the cost of the least expensive standard delivery option paid at checkout within the period required by applicable law, normally within 14 days after receiving the goods back or receiving satisfactory evidence that they have been returned. The customer may be responsible for reasonable return postage where the law allows and where Saminton disclosed this before purchase. The customer may handle goods only as reasonably necessary to inspect them; Saminton may account for diminished value caused by handling beyond that necessary inspection. These statutory rights do not apply to legal exceptions such as certain personalized, perishable, sealed hygiene, or other exempt products. See the official UK guidance for the applicable rules .
Some products may not be eligible for a voluntary change-of-mind return for health, hygiene, safety, customization, perishability, or other practical reasons. Unless otherwise required by applicable law, the following items are generally non-returnable: final-sale items, clearance items, gift cards, personalized or made-to-order products, opened products that cannot be resold for hygiene or safety reasons, and products damaged after delivery through misuse or improper care. These exclusions do not remove a customer’s rights where the product is faulty, not as described, or otherwise fails to meet mandatory consumer-law standards.
How to request a return
Before sending anything back, contact us at contact@saminton.com with your order number, the product you want to return, the reason for the return, and photographs if the product is damaged or defective. We will provide return instructions if your request is approved. Returns sent without prior authorization may not be accepted.
Return shipping
Unless the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs. If the return is approved because of our error or because the product arrived defective or damaged, Saminton will provide appropriate instructions and may cover reasonable return shipping costs.
Refunds
After we receive and inspect the returned product, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. For U.S. voluntary returns, shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another situation where applicable law requires a refund. For UK statutory cancellations, we will refund the standard delivery charge paid for the order, but not any premium above the least expensive standard delivery option, subject to applicable law.
Your payment provider may require additional processing time before the refund appears in your account. If you have not received an approved refund after a reasonable processing period, first check with your bank or card issuer and then contact us at contact@saminton.com.
Exchanges
If you need a different product or variation, contact us at contact@saminton.com. Exchanges depend on inventory availability. Where an exchange is not available, we may process an eligible return and invite you to place a new order.
Damaged, defective, or incorrect orders
Please contact us at contact@saminton.com as soon as possible, preferably within 7 days after delivery, if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photographs of the packaging and product. We will review the issue and, where appropriate, offer a replacement, repair, store credit, or refund.
Order cancellations
Contact us as soon as possible if you want to cancel an order. We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment. If cancellation is accepted, any refund will be issued to the original payment method.
Nothing in this policy limits any non-waivable consumer rights that apply to your purchase.