FAQs
What is Saminton?
Saminton is an online store serving customers in the United States and the United Kingdom. You can browse our products and place an order through saminton.com.
Where does Saminton ship?
We currently ship to available destinations in the United States and the United Kingdom. The available shipping options, delivery estimates, and charges are shown at checkout based on the delivery address.
How long does order processing take?
Orders are normally processed within 1–3 business days, excluding weekends and U.S. federal holidays. Delivery time begins after processing and depends on the shipping method, destination, carrier, customs, and other factors.
How can I track my order?
When tracking is available, we send tracking information to the email address used at checkout. You can also visit our Order Status page and enter the requested order information.
Can I change or cancel my order?
Contact us as soon as possible at contact@saminton.com with your order number. We will try to help, but changes or cancellations may not be possible after the order has entered processing, fulfillment, or shipment.
What is Saminton’s return policy?
Our standard commercial return window is 30 days from delivery, subject to the conditions in our Refund and Return Policy. Customers in the United Kingdom may also have mandatory statutory cancellation and consumer rights that apply to online purchases. Please read the complete Refund and Return Policy before requesting a return.
What if my order arrives damaged, defective, or incorrect?
Contact contact@saminton.com as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the matter and explain the available solution.
Do you ship internationally outside the United States and United Kingdom?
At this time, shipping availability is limited to destinations displayed at checkout. If another destination becomes available, it will appear during the checkout process.
Will I pay customs or import charges in the UK?
Depending on the product, order value, delivery method, fulfillment location, and tax settings, a UK order may involve VAT, customs duty, brokerage fees, or other import charges. The checkout page will show applicable amounts where available. Unless the checkout expressly states that duties and taxes are prepaid or included, the customer may be responsible for charges imposed by the carrier or customs authorities.
What payment methods do you accept?
Available payment methods are displayed at checkout. Depending on your location and eligibility, these may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Only payment methods shown at checkout are available for the specific order.
Is my payment information secure?
Payments are processed through Shopify and/or third-party payment providers. Saminton does not ordinarily store complete payment-card details. Do not send card numbers, security codes, passwords, or other sensitive payment information by email.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, bank security controls, card restrictions, a payment-provider issue, or an unsupported payment method. Check your details or try another payment method. If the issue continues, contact your bank or payment provider.
Can I use a discount code after placing an order?
Discount codes normally must be applied before completing checkout. We cannot guarantee that a discount can be added after an order has been placed.
How can I contact customer support?
Email contact@saminton.com. For order-related questions, include your order number and the email address used at checkout. We aim to respond within 2 business days, although response times may be longer during holidays, promotions, or periods of high order volume.