Order Status
Check Your Order Status
Thank you for shopping with Saminton. To check your order status, use the order-status link included in your order-confirmation or shipping-confirmation email.
If your order has shipped, the shipping-confirmation email will normally include a tracking number and a link to the carrier’s tracking page. Tracking information may take some time to update after the carrier receives or scans the package.
If you cannot find your confirmation email, check your spam, junk, promotions, or other filtered folders. You can also search your inbox for Saminton, order confirmation, or shipping confirmation.
|
Information
|
Why we need it
|
|
Order number
|
Helps us locate the order quickly.
|
|
Email used at checkout
|
Helps us verify the order.
|
|
Delivery postcode or ZIP code
|
May help confirm the destination.
|
|
Description of the issue
|
Helps us provide the correct next step.
|
For your security, never send your full card number, card security code, account password, or other sensitive payment information by email.
Common order statuses
Order received: We received your order and are preparing it for processing.
Processing: Payment has been authorized and the order is being prepared.
Fulfilled: The order has been packed and handed to the carrier or is ready for carrier collection.
In transit: The carrier is transporting the package.
Out for delivery: The carrier is attempting delivery.
Delivered: The carrier has reported delivery. If you cannot locate the package, check with other household members, building management, neighbors, or the carrier before contacting us.
Exception or delay: The carrier or customs process has reported an issue or delay. Contact us if the status does not resolve or if you need assistance.